Support

Answers to common questions — and a human when you need one.

How do I get PrepView?

Download it from the App Store — every new account starts with a free 7-day trial, then $49/month.

A room's analysis or preview failed. What do I do?

Tap ↻ Retry on the room card. Most failures are temporary network or AI-service hiccups. If a room fails repeatedly, try re-taking the photo with more of the room in frame.

The preview changed something it shouldn't have.

AI previews occasionally take liberties. Remove the room and re-snap it, or use ↻ Restyle for a fresh take. Previews are a planning tool — the final listing photos are always real photography.

Can I share a Seller Report?

Yes — open the report and tap ↗ Share to send the link, or use your browser's print option to save it as a PDF.

How do shopping links work?

Items in a designer plan link to search results at major retailers. Some are affiliate links, which may earn PrepView a commission at no cost to you. Buy from wherever you like — the plan works with any store.

How is my data handled?

Simply and privately — no accounts, no selling data. Full details in the privacy policy.

Still stuck, or have a question?

We usually reply within a day.

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